Frequently Asked Questions

Choose a model on our Vehicles page, pick the unit and showroom you want and check out online — or visit our showroom and buy in person. You need a free account to place an order online.

Pay online through Razorpay — UPI, debit and credit cards, net banking and wallets, as offered on the Razorpay checkout — or choose Cash on Delivery at checkout.

Yes. Every vehicle page has an EMI calculator, and you can apply for financing from the vehicle page or from Account → Financing & EMI. Our team reviews your application and confirms the terms with you.

Yes. Prices on product pages and at checkout include GST. Vehicle prices are ex-showroom: where registration is required, RTO registration, road tax and insurance are extra.

Yes. Book a test ride online — no account needed — and choose your showroom, date and time. Our team will confirm the slot.

Use the charger supplied with your vehicle and a properly earthed household power socket. Charging time depends on the model and battery; each vehicle page lists it.

Battery life depends on how you ride, how you charge and the temperature. Battery warranty terms depend on the model and are printed on your invoice and warranty card; you can also see it in Account → My Warranties.

Use our charging calculator to estimate your daily and monthly running cost and what you save compared with petrol.

Each vehicle page shows the range per charge stated for that model (for example, a figure tested on the Indian Driving Cycle). Real-world range is usually lower and varies with rider weight, speed, terrain, tyre pressure and battery age.

In India, electric two-wheelers with a top speed above 25 km/h or a motor above 250 W must be registered with the RTO, and the rider needs a valid driving licence. Low-speed models within those limits are exempt. Each vehicle page lists the top speed, and your showroom will tell you what applies to your model.

Book a service online and choose your branch, or call the showroom. Your past jobs and upcoming service reminders are in your account.

Genuine parts and accessories are on our Parts & Accessories page, with live stock and prices for each branch.

Enter your vehicle's VIN on the Vehicle Recalls page to see any open recall or safety campaign.

Vehicle deliveries typically take 7–14 business days after your order is confirmed. You can collect your vehicle at the branch or have it delivered within our service area.

Where registration is required, your branch handles the RTO paperwork using the KYC documents you provide at checkout. The time it takes depends on the RTO, and we keep you updated.

Enter the tracking number from your order on our Track page, or open Account → Order History and choose Track Delivery.

Yes. Until your order is confirmed you can cancel it yourself from Account → Order History. After confirmation and before dispatch, contact us and we will cancel it. Delivered orders cannot be cancelled.

When an order you paid online is cancelled, the money is refunded automatically to your original payment method through Razorpay; banks usually credit it within 5–7 working days. Any amount paid from your Monosage wallet goes back to your wallet.

Vehicles registered in your name cannot be returned unless covered under manufacturer defects (handled under warranty). If a vehicle or part arrives damaged, defective or wrong, report it within 15 days of delivery.

Yes — a free account is needed to place an order and pay, so that we can send your invoice, keep you updated on delivery and register your vehicle. You can browse, compare and book a test ride without one.

Open Account → Order History and choose Download Invoice next to any order.

Yes. Use the language switcher (the globe icon) in the header to change the site to English, Hindi or Telugu.

Call or WhatsApp +91 6303901269, e-mail monosagemotors@gmail.com, or use the form on our Contact page.