गोपनीयता नीति

1. Welcome to our Privacy Policy

This page explains how Monosage Motors Private Limited (“Monosage Motors”, “we”, “us”) collects, uses, shares and protects personal information when you use monosagemotors.com, visit our showroom or buy from us. We will not use or share your information with anyone except as described here. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

By using our services you agree to the collection and use of information in accordance with this policy. Terms not defined here have the meaning given in our Terms & Conditions.

2. Information collection and use

What we collect

• Account details: your name, e-mail address, phone number and addresses. Passwords are stored only in hashed form.
• Orders and service: what you buy, delivery and billing addresses, invoices, service bookings, warranty and vehicle records.
• KYC for vehicle purchases: the identity document you provide at checkout (Aadhaar, driving licence, PAN or another ID) and its number, used to register your vehicle with the RTO and as required by law.
• Payment information: the payment status and reference numbers we receive from Razorpay, and bank details you add to your account for refunds. We never receive or store your card number, CVV, UPI PIN or net-banking password.
• Location: only with your permission, to show the showroom nearest to you. Our own staff and delivery riders share their location during work only where they have agreed to it.
• Messages: what you send us through contact forms, support chat, WhatsApp, e-mail or phone.

How we use it

• to process, deliver and invoice your orders, and to register and insure your vehicle when you ask us to;
• to provide service bookings, reminders, warranty and recall support;
• to answer your questions and handle cancellations, refunds and complaints;
• to keep accounts and payments secure and prevent fraud;
• to meet our legal duties (for example tax and GST records);
• to send news and offers — only if you subscribe, and you can unsubscribe at any time from Get Updates.

How long we keep it

We keep personal data while your account is active and for as long as we need it to provide our services. Invoices and tax records are kept for the period required by law (under GST law, at least 72 months). After that, data is deleted or anonymised.

3. Log data

Like most websites, our servers record information your browser sends when you visit (“Log Data”): your IP address, browser type and version, the pages you visit, the time and date of your visit and the time spent on those pages. We also measure page-loading performance. We use this to keep the site secure, fix problems and improve it.

4. Cookies

Cookies are small data files stored by your browser. We use cookies and similar browser storage to keep you signed in, remember your cart, wishlist, language and display preferences, and protect your account. Analytics and advertising cookies (Google Analytics, Google Ads and Meta) are used only if you choose “Accept” in the cookie banner, and you can change that choice at any time with “Cookie settings” at the bottom of every page. You can set your browser to refuse cookies or to tell you when one is sent, but signing in and checkout may not work without them.

5. Service providers

We share personal information only with organisations that help us provide our service, and only what each one needs:

• Razorpay — online payments and refunds;
• Google Cloud (Firebase) — the cloud servers, database and sign-in behind our website; data may be stored on servers outside India;
• our e-mail service — order, account and service e-mails;
• the showroom or partner dealer that sells or services your vehicle;
• our delivery staff and courier partners — to deliver your order;
• the Regional Transport Office (RTO) — vehicle registration;
• insurance companies and lenders — only when you ask us for insurance or apply for finance;
• vehicle manufacturers — for warranty and safety recalls.

These parties may use the information only to perform these tasks for us. We never sell your personal information.

6. Payments

Online payments are processed by Razorpay, a PCI-DSS compliant payment gateway. You enter your card, UPI or net-banking details on Razorpay’s secure checkout; we receive only the payment status, amount and reference numbers. Razorpay’s handling of your data is governed by its own privacy policy, available at razorpay.com.

7. Security

We protect your information with encrypted (HTTPS) connections, hashed passwords, role-based access so staff see only what their job needs, and account controls that let us block compromised accounts. Payment data stays with Razorpay. No method of transmission over the Internet or of electronic storage is 100% secure, so we cannot guarantee absolute security — but if a personal data breach ever affects you, we will inform you and the Data Protection Board of India as the law requires.

8. Links to other sites

Our site may link to sites we do not operate (for example Google Maps or WhatsApp). If you click a third-party link you will be taken to that site. We have no control over, and are not responsible for, the content, privacy policies or practices of third-party sites — please review their privacy policies.

9. Children’s privacy

Our services are not meant for anyone under 18 (“children”). We do not knowingly collect personal data from children without verifiable consent from a parent or guardian. If you are a parent or guardian and believe your child has given us personal data, please contact us and we will delete it.

10. Compliance with laws

We disclose personal information where the law requires it — for example to tax authorities, the RTO, or in response to a court order or a lawful request from a government authority.

11. Your rights

Under the Digital Personal Data Protection Act, 2023 you have the right to:

• get a summary of the personal data we hold about you and how we use it;
• have inaccurate or incomplete data corrected and updated;
• have your data erased when it is no longer needed (except what the law requires us to keep);
• withdraw your consent at any time (this may stop us from providing some services);
• nominate another person to exercise these rights for you in case of death or incapacity;
• have your grievances addressed.

Signed-in customers can download their data or request account deletion from Account → Data Privacy. You can also write to our Grievance Officer (section 12).

12. Grievance Officer

For any question, request or complaint about your personal data — or about an order, a product or our service — contact our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023:

We acknowledge every complaint within 48 hours and resolve it within one month of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020.

If you are not satisfied with how we have handled a complaint about your personal data, you may complain to the Data Protection Board of India.

13. Changes to this Privacy Policy

We may update this policy from time to time. Changes take effect when they are posted on this page, and the “Last updated” date above changes with them; we will tell you about significant changes. Please review this policy periodically.

14. Contact us

If you have any questions about this Privacy Policy, please contact us at monosagemotors@gmail.com or +91 6303901269, or use our contact page.