1. Overview
This policy applies to vehicles, spare parts and accessories ordered from Monosage Motors Private Limited online at monosagemotors.com or at our showroom.
2. Where we deliver
We deliver vehicles and parts & accessories to your door within 50 km of the showroom that holds the stock, in Telangana, India. You can also collect your order from that showroom.
If your address is more than 50 km from that showroom, we contact you before dispatch to arrange collection at the showroom or delivery. If neither works for you, we cancel the order with a full refund.
We do not ship outside India.
3. Vehicle delivery timelines
Vehicle deliveries typically take 7–14 business days after order confirmation. Our team will contact you to schedule delivery or collection. Timelines are estimates; if anything delays your delivery, we will tell you.
4. RTO registration
Where your vehicle must be registered, your branch handles the RTO paperwork using the KYC documents you provide at checkout. The time registration takes depends on the RTO; we keep you updated by phone and on your order.
5. Handover
A valid photo ID is required at the time of delivery. Inspect the vehicle at handover and note any visible damage on the delivery receipt before you sign it. You receive your tax invoice with your order, and you can download it any time from Account → Order history.
6. Parts and accessories
Parts and accessories are dispatched from the showroom that holds the stock within 1–3 business days of order confirmation, and delivered by our delivery team or a courier partner within the same 50 km area. The estimated delivery date is shown on the tracking page once your order ships.
7. Delivery charges
No delivery charge is added at present. If a delivery charge ever applies, it is shown at checkout before you pay — it is never added afterwards.
8. Tracking your order
Once your order ships you get a tracking number. Enter it on our Track page, or open Account → Order history and choose Track delivery to see each step — picked up, in transit, out for delivery and delivered.
9. Delivery address
Please make sure your delivery address and phone number are correct. If a delivery cannot be completed because the address is wrong or nobody is available, we will contact you to reschedule.
10. Damaged, missing or lost items
Tell the delivery person at handover if anything is wrong, and report it to us within these time limits:
- Vehicles: inspect the vehicle at handover and note any visible damage on the delivery receipt.
- Visible transit damage to a parcel: report it within 48 hours of delivery, with photos.
- Missing or wrong items and other defects: report them within 15 days of delivery.
Report through Account → Order history → Open a dispute, or by phone or e-mail. If an order is lost in transit, contact us and we will replace it or refund you in full. We investigate with the delivery team or carrier and give you a resolution — repair, replacement or refund — within 3–5 working days, as set out in our Cancellation & Refund Policy.
11. Contact us
Call or WhatsApp +91 6303901269, e-mail monosagemotors@gmail.com, or visit us at 1-4-105, Mahabubabad - Yellandu Rd, beside Bajaj Showroom, Shikarkana Gadda, Mahabubabad, Telangana 506101, India.