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1. About these terms

These terms govern your use of monosagemotors.com and every purchase of vehicles, parts, accessories and services from Monosage Motors Private Limited (CIN U45403TS2024PTC184625, GSTIN 36AASCM0336N1ZZ), registered office 1-4-105, Mahabubabad - Yellandu Rd, beside Bajaj Showroom, Shikarkana Gadda, Mahabubabad, Telangana 506101, India (“Monosage Motors”, “we”, “us”). By using the site or placing an order you agree to them, together with our Privacy Policy, Cancellation & Refund Policy and Shipping & Delivery Policy.

2. Eligibility

By purchasing from us, you confirm you are at least 18 years old and legally capable of entering into contracts.

3. Your account

• You need a free account to place an order and pay online. Browsing and comparing do not need one.
• Keep your account details accurate and your password private; you are responsible for activity on it.
• We may suspend or freeze an account that is misused or appears compromised.

4. Products and information

• Specifications such as range, battery capacity, charging time and top speed are shown as provided for each model; real-world figures vary with use, load, terrain and battery age.
• Vehicle specifications may change with manufacturer updates. Images are for illustration only.
• Stock is shown per branch and may change until your order is confirmed.

5. Orders

• All orders are subject to availability and acceptance. An order is accepted when its status is Confirmed.
• We reserve the right to cancel or modify an order — for example if an item is out of stock or a price was shown in error. If we cancel, you receive a full refund of what you paid.

6. Pricing

• Prices are in Indian Rupees (₹) and include GST, as shown on product pages and at checkout.
• Vehicle prices are ex-showroom. Where registration is required, RTO registration, road tax and insurance are charged separately and are explained by your branch before registration.
• Prices are subject to change without notice; the price shown at checkout when you pay is final for that order. See Our Pricing.

7. Payment

• Pay online through Razorpay (UPI, debit and credit cards, net banking and wallets, as offered on the Razorpay checkout) or choose Cash on Delivery where it is offered at checkout.
• The full order value must be paid — online before dispatch, or at handover for Cash on Delivery orders.
• We do not store card or UPI details; payments are processed securely by Razorpay.
• Business customers buying on credit pay as per the terms on their invoice; overdue amounts attract interest at 18% per annum and bank charges are borne by the customer, as stated on the invoice.

8. Delivery and registration

• We deliver vehicles and parts & accessories to your door within 50 km of the showroom that holds the stock, in Telangana, India. You can also collect your order from that showroom.
• If your address is more than 50 km from that showroom, we contact you before dispatch to arrange collection at the showroom or delivery. If neither works for you, we cancel the order with a full refund. We do not ship outside India.
• Vehicle deliveries typically take 7–14 business days after order confirmation; parts and accessories are dispatched within 1–3 business days. Delivery timelines are estimates; delays due to unforeseen circumstances will be communicated.
• No delivery charge is added at present. Any delivery charge would be shown at checkout before you pay — it is never added afterwards.
• A valid photo ID is required at handover. Inspect the vehicle at handover and note any visible damage on the delivery receipt.
• Report visible transit damage to a parcel within 48 hours of delivery, with photos, and missing or wrong items and other defects within 15 days of delivery.
• Where registration is required, your branch handles the RTO paperwork using the KYC documents you provide.
• Details are in our Shipping & Delivery Policy.

9. Ownership and risk

Ownership transfers after full payment and delivery. Risk of damage passes to you upon delivery.

10. Warranty and service

Every vehicle comes with the manufacturer warranty. The warranty terms and exclusions for your vehicle and battery are on your warranty card and invoice, and you can see your warranty in your account. Warranty claims are handled under the manufacturer’s terms. Service can be booked online or at your branch.

11. Cancellations, returns and refunds

Cancellations, returns and refunds follow our Cancellation & Refund Policy. In short:

• Online payments: when an order paid online is cancelled, the refund is initiated automatically to the original payment method as soon as the cancellation is processed; your bank usually credits it within 5–7 working days.
• Cash and branch payments: refunded by bank transfer or UPI to an account in your name within 7 working days of approval.

12. Acceptable use

You may not misuse our products or services for any unlawful purpose, give false information (including in KYC documents), interfere with the site or its security, or copy or scrape its content in bulk.

13. Intellectual property

The site’s content and design belong to Monosage Motors or its licensors. Vehicle brands and logos belong to their owners.

14. Limitation of liability

To the extent permitted by law, Monosage Motors is not liable for indirect or consequential losses, or for delays caused by third-party logistics or manufacturer supply issues. Nothing in these terms limits any liability that cannot be limited under Indian law, including your rights as a consumer.

15. Customer support

Call or WhatsApp +91 6303901269 (WhatsApp), e-mail monosagemotors@gmail.com, or use our contact page. Support hours: Monday to Saturday, 9 AM to 6 PM IST.

16. Complaints and dispute resolution

Please tell us first if something goes wrong. You can raise any complaint about an order, a product, a delivery, a refund or our service with our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020:

We acknowledge every complaint within 48 hours and resolve it within one month of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020.

If we cannot resolve your complaint, you may contact the National Consumer Helpline (toll-free 1915, consumerhelpline.gov.in) or approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

17. Governing law and jurisdiction

These terms are governed by the laws of India. Subject to your rights as a consumer, all disputes are subject to the jurisdiction of the courts at Mahabubabad, Telangana.

18. Changes to these terms

We may update these terms from time to time. Changes apply from the date shown as “Last updated” above; orders already placed follow the terms in force when they were placed.